Shipping policy

At healthnherb, we are committed to uncompromising quality and a seamless customer experience. Please find our detailed policies below.

Shipping Policy

We ensure that your premium wellness products are delivered to your doorstep swiftly and securely from our facility in Lahore.

1. Order Processing Time

All orders are processed and dispatched within 1-2 working days.

Orders are not shipped on weekends or public holidays.

2. Shipping Times & Charges

We offer a simple and transparent shipping structure for all deliveries within Pakistan.

Order Value	Shipping Cost	Estimated Delivery (Major Cities*)	Estimated Delivery (Other Areas)
Under Rs. 3,000	Rs. 245	2-3 Working Days	4-6 Working Days
Rs. 3,000 & Above	FREE	2-3 Working Days	4-6 Working Days

*Major cities include Lahore, Karachi, and Islamabad.

3. Cash on Delivery (COD)

We offer a Cash on Delivery service nationwide.

Please provide an accurate address and mobile number. Our courier partner will call to confirm before delivery. Kindly have the exact order amount ready to pay the rider.

4. How to Track Your Order

Once your order has been dispatched, you will receive a confirmation email containing your unique tracking link and number.

If you need any assistance, please call our customer support at 03000 604 244.

Return & Refund Policy

Your satisfaction is our priority. All our products are backed by our commitment to quality.

1. Our 7-Day Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

2. Conditions for a Return

To be eligible for a return, your item must be unopened, unused, and in its original sealed packaging.

You will also need the receipt or proof of purchase.

For safety and hygiene reasons, we cannot accept returns on opened or used products.

3. How to Start a Return

To initiate a return, please contact us at contact@healthnherb.com or call us at 0300-8488752.

If your return is accepted, we’ll send you detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

5. Purchases from Other Stores

Other Websites: If you purchased healthnherb products from another website, you must follow their specific return and refund instructions.

Retail Stores: If you purchased healthnherb products from one of our retail partners, please return the item to that store according to their return policy.