Privacy policy
Last Updated: September 1st, 2025
Your privacy is a top priority for us at healthnherb. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and make purchases from our website. We are committed to being transparent about our practices.
1. What Information We Collect
We collect information in two ways:
· Information You Provide to Us: When you place an order, create an account, or contact us, you voluntarily provide us with personal information, such as:
· Name
· Shipping and Billing Address
· Email Address
· Phone Number
· Information We Collect Automatically: As you browse our store, we automatically collect certain information about your device, including:
· Your web browser, IP address, and time zone.
· Information about how you interact with our site, such as the pages you view and the products you browse. This is done through 'cookies.'
2. How We Use Your Information
We use the information we collect for several key purposes:
· To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with order confirmations and updates.
· To Improve Customer Service: To effectively respond to your support requests and inquiries.
· To Enhance Your Experience: To understand how our customers use the site, so we can improve our store's design and product offerings.
· To Communicate With You (with your permission): To send you information about new products, special promotions, and company news via our newsletter. You can unsubscribe at any time by clicking the link at the bottom of our emails.
3. How We Share Your Information
We do not sell your personal information. We only share it with trusted third-party partners who help us operate our business. These include:
· Shopify: Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.
· Courier & Shipping Partners: To deliver your orders to your doorstep.
· Marketing & Analytics Partners: Such as Google and Meta (Facebook/Instagram), to help us understand our customers and show relevant ads.
4. Data Security & Payments
· We adopt industry-standard security measures to protect your personal information. Our website uses SSL (Secure Socket Layer) technology to encrypt data exchange.
· We never store your credit or debit card information. All financial transactions are processed directly by our secure payment gateway partner.
5. Your Rights
You have the right to access the personal information we hold about you, to ask for it to be corrected, or to request that we delete it. Please contact us using the information below to make such a request.
6. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically.
7. Contact Us
If you have any questions or concerns about your privacy, please do not hesitate to contact us at:
· Email: contact@healthnherb.com
· Phone: 0300-8488752
· Address: 19KM Link Multan Road, Lahore - Pakistan.