Return Policy

Welcome to Health and Herbs! We value your satisfaction and want to ensure that your shopping experience with us is exceptional. Please take a moment to review our refund policy, which outlines the conditions for receiving a refund on your purchases.

1. Damaged or Broken Goods: We understand that accidents happen during shipping, and we want to make it right for you. If you receive damaged or broken goods, please contact our customer support team within 3 days of receiving your order. To expedite the process, please provide clear photographs of the damaged or broken items, along with your order details. Our team will assess the situation and guide you through the next steps.
2. Eligibility for Refunds: Refunds will only be issued for damaged or broken goods as mentioned above. We cannot process refunds for products that have been used, partially consumed, or do not meet our criteria for damage. Please note that we reserve the right to refuse a refund if we determine that the damage was caused by improper use, mishandling, or any factors beyond our control.
3. Refund Process: To initiate a refund request, please follow these steps:

• Contact our customer support team within 3 days of receiving your order.
• Provide your order details and clear photographs of the damaged or broken items.
• Our team will review your request and guide you through the next steps.
• If your refund request is approved, we will initiate the refund process. Refunds will be issued using the original payment method used for the purchase.
• Please allow 14 days for the refund to be processed and reflect in your account. Processing times may vary depending on your financial institution.

1. Non-Refundable Items: Certain items are exempt from our refund policy. These include perishable goods, such as fresh herbs and plants, as well as items explicitly marked as non-refundable on our website. We encourage you to carefully review the product descriptions and terms before making a purchase.
2. Return Shipping: In most cases, we will not require you to return the damaged or broken items. However, there may be instances where we need further assessment or investigation. If we request you to return the goods, we will provide you with the necessary instructions and cover the return shipping costs.
3. Contact Us: If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team. We are here to assist you and ensure that you have a positive shopping experience with Health and Herbs.

Please note that our refund policy is subject to change without prior notice. We recommend checking this page periodically to stay updated with any modifications.

Thank you for choosing Health and Herbs. We appreciate your trust and look forward to serving you with our high-quality products and excellent customer service.